Are the Trees Real?
Yes the trees are real.  They are harvested from forests in Georgia and Florida and then dried out for a minimum of 90 days to remove all of the moisture and to cure them.  You do not need to water or maintain the actual tree.

Are the Leaves Real?
No the leaves are not real.  They are a silk synthetic blend made exclusively for Pet Tree Houses.  The stem is a 3 wire branch so it is easily poseable and your pet can jump and play on them and then you can easily reshape them.

What kind of carpet do you use?
We only use Shaw Carpets.  It is a "Resista" blend that is engineered for a silky feel combined with the outstanding durability you demand.  It repels stains, cleans up easily, retains its brilliance and softness longer, and will not wash or wear off.  It is a revolutionary stain resistant carpet.

Is it okay for my cat to scratch on the tree?
Absolutely!  The tree is a natural scratching post for the cat.  It's quite typical for you to  see your cat scratch on the tree more often then he would on a scratcher.

Will my cat want to go into the "house"?
Yes, cats are natural den animals.  The house provides them security and a safe place to sleep or rest.

Why are they so expensive?
Each Pet Tree House is hand-crafted of the highest quality materials.  Most pieces take up to 16 hours to build with over 1,000 individual cuts.  The Trees are built for life.  The carpet and the leaves are removeable and replaceable.  This will be the last Cat Tree you need to purchase.

Do you ship to Canada?
Yes we can ship to Canada.  Please email us with your address and the item you would like and we will get you a shipping quote.  Shipping outside of the USA can be expensive.  To save on shipping costs, if you live near the Canada/USA border, find a UPS Store in the USA near the border.  Contact them and ask if you can have your item shipped to them and you will pick it up there.  This will save you shipping costs if you have a UPS store near you and are able to pick the item up.  Please remember the size of the item if you are doing this.  Also remember to take your passport with you.

Do you ship Internationally?
International Shipping Now Available!

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

	Register with Bongo and receive a U.S. shipping address.
	Enter the Bongo address as both your billing and shipping address.
	Use the credit card that you have on file with Bongo as the payment method.
	Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . They will be glad to assist you.

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