What payment methods do you accept?

We accept Visa, Mastercard, paypal, check and money order. Please note, your order will not be started until the check / money order has cleared the bank. We also accept cash at trade shows.

Is my credit card information secure?

Yes, www.PetTreeHouses.com uses the industry standard encryption to protect your information.  When you make purchases online, we will gather your name, address, phone number, email, shipping information and credit card information.  This information allows us to complete your order and contact you in the event of any questions.

Do you take phone orders?

Yes, we do accept phone orders.

How will I know that you received my order?

You will receive a confirmation via email.

Can I cancel my order?

All orders are custom made. You may cancel your order within 24 hours of having placed your order, otherwise no cancellations.

What is your Warranty?

Trees that we sell are guaranteed for their normal life under standard non-commercial, non-institutional use. The Trees are for indoor use only.  Should any Tree ever fail to meet your expectations, simply email us and we will replace it or refund the cost of the Tree less the original shipping fees.

 Is assembly required?

No, your Tree House will come fully assembled with the exception of the leaves.  There will be colored pegs marking where to insert the foliage.  There will be instructions in the packing slip pouch as to how to remove your Tree House.

Are the trees real?

Yes, the trees are real. This provides a natural scratching post for your pet.  Since all trees are real, they are susceptible to the humidty.  Pet Tree Houses are meant to be kept indoors in a climate controlled environment.  Depending on the level of humidity in your home, expect your Tree to adapt to its enviornment by curving and turning a little.

Do you offer delivery?

Yes, we offer local delivery within Seminole and Orange County, Florida for a fee of $50. Call us for pricing on delivery to other areas in Florida.

How is my Tree House shipped?

Your Tree House will be shipped in a box. It will include instructions on how to unpack your pet�s new home.

How soon will my order ship?

Each Tree House is custom made to your liking. Once we receive your order and have waited 24 hours to confirm it, our skilled craftsmen will begin building your Tree House. You will receive it in 4 - 6 weeks depending on the complexity of your Tree House that you designed.

Can my declawed cat play on the tree?

Yes! The Tree House is designed with staggering levels to make it easy for your cat climb.

What if I receive a damaged product?

All shipments are sent fully insured. If upon delivery, you notice damage to the box, please ask the delivery person to open the box for inspection. If your custom made Tree House is damaged in any way, refuse delivery and notify us immediately by phone or email. If the damage is not noticed until after the delivery person is gone, please notify us within 48 hours of receipt of delivery. Remember to keep all containers and packing material in the event it needs returned. No returns for damaged product after 48 hours of receipt of delivery.

Do you ship to Hawaii, Alaska, Puerto Rico or outside the U.S. ?

We will ship our Pet Tree House any where in the world we can legally ship to. Keep in mind, shipping outside the 48 contiguous states can be very expensive.  International customers can ship through BONGO.  Link is on the front page of the website.

Do I have to pay sales tax?

You only have to pay sales tax on products shipped within the state of Florida.